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commitment to our customers

Our commitment to our customers

Sustainable Timber Tasmania has a Customer Service Charter that sets out its approach to customer interactions. The Charter is part of Sustainable Timber Tasmania’s Stakeholder Engagement Strategy.

Sustainable Timber Tasmania recognises that, as a commercial business enterprise, customers are critical to its success and will therefore strive to ensure the customer service it provides reflects the importance of that status. Sustainable Timber Tasmania is committed to meeting the needs of and developing strong relationships with Sustainable Timber Tasmania customers. Providing reliable and valued services to Sustainable Timber Tasmania customers is fundamental to this commitment.

Sustainable Timber Tasmania strives to be responsive and efficient in providing customers with valued professional service. Excellence in customer service is realised through team effort and building mutually rewarding and respectful relationships with customers.

Sustainable Timber Tasmania will continue to manage the Permanent Timber Production Zone land in a sustainable and commercially viable manner to produce wood products that meet the requirements of Sustainable Timber Tasmania customers and for the benefit of the Tasmanian community generally.

Sustainable Timber Tasmania recognises its essential role in supporting a local forest industry, while obtaining a fair price for the forest products that it produces on the public’s behalf.

All customers are provided with information on the source of forest products to satisfy legal and chain of custody requirements that relate to forest certification.