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Sustainable Timber Tasmania recognises that, despite its best efforts, there will be instances when our engagement could have been more effective, or when stakeholders may not agree with a final outcome.

Sustainable Timber Tasmania has a Complaints Policy and Dispute Resolution Procedure in place, which aim to resolve all complaints as quickly as possible. Please access these via the tab below.

Under the complaints policy, Sustainable Timber Tasmania:

  • Is committed to constructive engagement with stakeholders as essential to continual improvement of our business.
  • Recognises that constructive engagement includes the right of stakeholders to expect that complaints will be treated courteously, respectfully and promptly.
  • Views the complaints and dispute resolution process as an opportunity to build relationships by addressing stakeholder concerns.